Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Get My Bond, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Get My Bond.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

For the purposes of these Terms:

• "Service" refers to the Get My Bond platform, website, tools, content, and all related services
• "User," "you," or "your" refers to the individual or entity accessing or using the Service
• "We," "us," or "our" refers to Get My Bond and its operators
• "Content" refers to all information, guidance, documents, templates, and materials provided through the Service
• "Account" refers to your registered user account on the platform
• "Australian States" refers to New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, Australian Capital Territory, and Northern Territory

3. Service Description

3.1 What We Provide

Get My Bond provides:

• State-specific guidance for bond recovery across all Australian states and territories
• Information about rental bond disputes and hearing processes
• Document templates and guidance for bond claims
• AI-powered evidence analysis tools
• Strategies for negotiation and dispute resolution
• Information about fair wear and tear, burden of proof, and tenant rights
• Hearing preparation resources

3.2 What We Do NOT Provide

Get My Bond does NOT provide:

• Legal advice or legal representation
• Attorney-client relationships
• Guaranteed outcomes in bond disputes
• Representation at hearings
• Direct communication with landlords, agents, or hearing bodies on your behalf
• Legal services as defined under Australian law

3.3 Not Legal Advice

4. Eligibility and Account Registration

4.1 Age Requirement

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you are at least 18 years old.

4.2 Account Creation

To access certain features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4.3 Account Limitations

Each user is permitted one account. You may not create multiple accounts or share your account with others.

5. Payment Terms

5.1 Pricing

Access to the full Service requires a one-time payment of $29 AUD (Australian Dollars). This is a single, non-recurring payment.

5.2 What's Included

Your payment provides:

• Lifetime access to all Service features
• Access to state-specific guidance for all Australian states and territories
• AI-powered evidence analysis
• Document templates and generation tools
• All future updates and improvements to the Service
• Access to your generated documents and case information

5.3 Payment Processing

Payments are processed securely through Stripe, our third-party payment processor. We do not store your credit card information on our servers. By making a payment, you agree to Stripe's terms of service.

5.4 Taxes

All prices are in Australian Dollars and include GST where applicable. You are responsible for any additional taxes that may apply in your jurisdiction.

5.5 No Recurring Charges

This is a one-time payment. There are no subscription fees, recurring charges, or hidden costs.

6. Refund Policy

6.1 Refund Eligibility

We offer refunds within 14 days of your purchase if:

• You have not accessed the advanced features of the Service
• You have not generated or downloaded documents
• You have not used the AI evidence analysis feature
• You request the refund within the 14-day window

6.2 How to Request a Refund

To request a refund, contact us through your account dashboard within 14 days of purchase. Include your account email and reason for the refund request.

6.3 Refund Processing

Approved refunds will be processed within 5-10 business days to your original payment method.

6.4 Non-Refundable Circumstances

Refunds will not be provided if:

• More than 14 days have passed since purchase
• You have accessed advanced features, generated documents, or used AI analysis
• You have violated these Terms
• You request a refund after achieving a successful outcome

7. User Responsibilities

7.1 Accuracy of Information

You are responsible for:

• Providing accurate and truthful information when using the Service
• Verifying all information before submitting claims or documents
• Ensuring compliance with relevant state and territory laws
• Understanding that the Service provides guidance, not legal advice

7.2 Proper Use of Documents

You are responsible for:

• Reviewing all generated documents for accuracy
• Ensuring documents are appropriate for your specific situation
• Submitting documents according to relevant hearing procedures
• Understanding the legal implications of documents you submit

7.3 Compliance with Laws

You agree to use the Service in compliance with all applicable Australian federal, state, and territory laws and regulations.

8. Prohibited Uses

You agree NOT to:

8.1 Illegal Activities

• Use the Service for any unlawful purpose
• Submit false or fraudulent information
• Engage in any form of fraud or misrepresentation

8.2 System Abuse

• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use automated systems or bots to access the Service
• Reverse engineer, decompile, or disassemble any part of the Service

8.3 Misuse of Content

• Resell, redistribute, or commercially exploit the Service or Content
• Copy, reproduce, or create derivative works from the Service
• Remove or modify any copyright, trademark, or proprietary notices

8.4 Harmful Conduct

• Harass, abuse, or harm others through the Service
• Upload viruses, malware, or malicious code
• Impersonate any person or entity

9. Intellectual Property Rights

9.1 Ownership

The Service, including all content, features, functionality, software, text, graphics, logos, and trademarks, is owned by Get My Bond and is protected by Australian and international copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms.

9.3 User Content

You retain ownership of any information or content you provide to the Service. By using the Service, you grant us a license to use, store, and process your information solely for the purpose of providing the Service to you.

9.4 Restrictions

You may not:

• Copy, modify, or distribute the Service or Content
• Create derivative works based on the Service
• Use the Service or Content for commercial purposes without our written permission
• Remove or alter any proprietary notices

10. Disclaimers and Warranties

10.1 No Legal Advice

THE SERVICE PROVIDES INFORMATION AND GUIDANCE ONLY. IT DOES NOT PROVIDE LEGAL ADVICE. NO ATTORNEY-CLIENT RELATIONSHIP IS CREATED BY USING THIS SERVICE.

10.2 No Guarantee of Outcomes

We do not guarantee any specific outcomes in your bond dispute. Success depends on many factors including the specific facts of your case, the evidence you provide, hearing decisions, and actions by other parties.

10.3 Information Accuracy

While we strive to provide accurate and up-to-date information, we do not warrant that:

• The information is complete, accurate, or current
• The Service will meet your specific needs
• The Service will be uninterrupted or error-free
• Any errors will be corrected

10.4 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.5 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

11. Limitation of Liability

11.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US ($29 AUD).

11.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Loss of bond money or damages awarded against you
• Hearing decisions or outcomes
• Errors or omissions in the information provided
• Any damages arising from your use or inability to use the Service

11.3 User Responsibility

You acknowledge that:

• You are solely responsible for your bond dispute and any hearing proceedings
• We are not liable for the outcome of your case
• You bear all risks associated with using the information and guidance provided

11.4 Australian Consumer Law

Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Get My Bond, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Any information or content you provide through the Service
• Any hearing proceedings or bond disputes you engage in

13. Data and Privacy

13.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13.2 Data Storage

Your data is stored securely using Supabase infrastructure. We implement industry-standard security measures to protect your information.

13.3 Payment Information

Payment processing is handled by Stripe. We do not store your credit card information on our servers.

13.4 Your Rights

You have the right to access, correct, or delete your personal information. Contact us through your account dashboard to exercise these rights.

14. Third-Party Services

14.1 Third-Party Providers

The Service uses third-party services including:

• Stripe for payment processing
• Supabase for data storage and authentication
• AI services for evidence analysis

14.2 Third-Party Terms

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or policies of third-party services.

14.3 Third-Party Links

The Service may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of third-party sites.

15. Account Termination

15.1 Termination by You

You may terminate your account at any time by contacting us through your account dashboard. Termination does not entitle you to a refund unless you meet the refund policy criteria.

15.2 Termination by Us

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• You abuse or misuse the Service
• We are required to do so by law

15.3 Effect of Termination

Upon termination:

• Your right to access the Service will immediately cease
• You will retain access to any documents you have downloaded
• We may delete your account data in accordance with our data retention policies
• Provisions of these Terms that by their nature should survive termination will survive

15.4 No Refund Upon Termination

Termination for violation of these Terms does not entitle you to a refund.

16. Modifications to Terms

16.1 Right to Modify

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on the Service
• Updating the "Last Updated" date
• Sending notice to your registered email address for significant changes

16.2 Acceptance of Changes

Your continued use of the Service after changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

16.3 Review Responsibility

You are responsible for regularly reviewing these Terms to stay informed of any changes.

17. Modifications to Service

17.1 Right to Modify Service

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service at any time
• Add or remove features
• Update content and information
• Change pricing for new users (existing users retain their lifetime access)

17.2 No Liability

We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

17.3 Notice of Changes

We will make reasonable efforts to notify users of significant changes to the Service.

18. Dispute Resolution

18.1 Informal Resolution

If you have a dispute with us, you agree to first contact us through your account dashboard to attempt to resolve the dispute informally.

18.2 Good Faith Negotiation

Both parties agree to negotiate in good faith to resolve any disputes before pursuing formal legal action.

18.3 Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing litigation or arbitration.

19. Governing Law and Jurisdiction

19.1 Australian Law

These Terms are governed by and construed in accordance with the laws of Australia and the laws applicable in the state or territory where you reside.

19.2 Jurisdiction

You agree to submit to the non-exclusive jurisdiction of the courts of the state or territory where you reside for the resolution of any disputes.

19.3 Australian Consumer Law

These Terms are subject to the Australian Consumer Law and other applicable consumer protection legislation. Nothing in these Terms excludes, restricts, or modifies any rights you may have under such legislation.

19.4 International Users

If you access the Service from outside Australia, you are responsible for compliance with local laws. The Service is intended for use by Australian residents dealing with Australian rental bond matters.

20. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Cyber attacks or security breaches
• Pandemics or public health emergencies

During such events, our obligations will be suspended for the duration of the force majeure event.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Get My Bond regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

23. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Get My Bond.

24. Assignment

24.1 Your Rights

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

24.2 Our Rights

We may assign, transfer, or delegate our rights and obligations under these Terms without restriction, including to any successor entity in the event of a merger, acquisition, or sale of assets.

24.3 Binding Effect

These Terms are binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

25. Notices

25.1 Notice to You

We may provide notices to you via:

• Email to your registered email address
• Posting on the Service
• In-app notifications

You agree that electronic notices satisfy any legal requirement that notices be in writing.

25.2 Notice to Us

You may contact us regarding these Terms through your account dashboard or at the contact information provided on our website.

26. Contact Information

If you have questions about these Terms, please contact us through:

• Your account dashboard (preferred method)
• The contact form on our website

For legal notices, please use the contact methods provided on our website.

Get My Bond
Professional Bond Recovery Service
Last Updated: January 29, 2026