Frequently Asked Questions
Everything you need to know about recovering your bond
Find answers to common questions about Get My Bond, our pricing, features, and the bond recovery process.
What is Get My Bond?
Get My Bond is a comprehensive bond recovery service for Australian renters. We provide state-specific guides, professional templates, AI-powered evidence analysis, and expert strategies to help you recover your rental bond. We're not lawyers - we provide practical, actionable guidance based on Australian tenancy laws.
How much does it cost?
One-time payment of $29 AUD. No subscriptions, no recurring fees, no hidden costs. This includes lifetime access to 80+ state-specific guides, AI analysis, professional templates, hearing preparation materials, and all future updates.
Which Australian states are covered?
All 8 states and territories: NSW, VIC, QLD, SA, WA, TAS, NT, and ACT. Each state has dedicated content tailored to its specific laws, procedures, and tribunal processes (NCAT, VCAT, QCAT, etc.).
Do you guarantee I'll get my bond back?
No. We cannot guarantee any specific outcome. Success depends on your case facts, evidence quality, applicable laws, and tribunal decisions. We provide professional tools and strategies that improve your chances, but we can't control the outcome. We're honest about this.
Is this legal advice?
No. Get My Bond does not provide legal advice. We provide information about tenancy laws, guidance on handling disputes, templates, and strategies. We're not lawyers and don't create attorney-client relationships. For complex legal matters, consult a qualified lawyer.
Do you submit documents on my behalf?
No. We provide templates, guidance, and strategies, but you submit all documents yourself. This keeps costs low, gives you control, and maintains your privacy. Our professional templates are ready to use - just fill in your specific details and send them.
How long does it take to get my bond back?
It varies. Negotiation typically takes 2-4 weeks if successful. Tribunal hearings take 4-8 weeks total (2-8 weeks to schedule, decision usually on the day). Most straightforward cases resolve within 4-8 weeks.
Can this help with cleaning and damage claims?
Yes. Our guides cover the most common disputes: cleaning claims (carpets, ovens, general cleaning), damage claims (walls, floors, fixtures), lease break fees, and partial bond disputes. You'll learn fair wear and tear definitions, burden of proof strategies, and how to challenge excessive claims.
How can I provide feedback or suggestions?
We welcome your feedback, suggestions, and recommendations! Please email us at info@getmybond.com.au. We're constantly improving our service and your input helps us serve Australian renters better.
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